
What to check before treatment
Solta Medical Korea's official genuine-tip guide tells customers to confirm before treatment that the tip is an authorized genuine tip. That is the point to ask to see the exact sticker associated with your session.
The official sticker and mobile sequence
Follow the manufacturer’s sticker and registration steps.
- Remove the silver hologram protective sticker carefully. The guide warns that its adhesive can lift the purple double-layer sticker at the same time, so check that the QR-code sticker remains visible.
- Remove the purple double-layer sticker.
- Scan the authenticity-number QR code with a mobile camera. The official guide says a computer cannot perform the QR scan; mobile supports both scanning and direct entry.
- Enter the additional information requested by the official page to finish.
Open the official instructions on the phone you plan to use.
After treatment: enter the issued code
Solta Medical Korea's official registration page asks for a six- or 12-digit authenticity number provided after treatment. It also says the attached QR code can be photographed for mobile verification. The page identifies this as a Korean authenticity system and notes that the two code lengths coexist during a sticker transition period.
If the code does not register
First confirm that you are on the official thermage.co.kr domain, that the number has six or 12 digits, and that you have not mistaken a sticker character for a digit. On mobile, try the direct-entry option if the camera does not read the QR code. Ask the treating clinic to clarify which sticker and code belong to your session. A failed first attempt alone does not establish that a tip is counterfeit; keep the question unresolved until the official workflow or Solta Medical Korea clarifies it.
Common questions
- Can I scan the Thermage authenticity QR code on a computer?
- Solta Medical Korea says QR scanning is not available on a computer. A mobile phone can scan the QR code or use direct code entry.
- When is the six- or 12-digit Thermage code entered?
- The official Korean registration page asks for a six- or 12-digit authenticity number provided after treatment. Its separate genuine-tip guide tells customers to check the authorized genuine tip before treatment.
- Does a code result prove that a particular clinic always uses genuine tips?
- No. The check applies to the submitted code only.
Official sources
Use the current instructions on Solta Medical Korea's official domain when checking a sticker or code. The workflow can change, so follow the wording shown on the official pages at the time of your check.